Terms & Conditions

General Terms and Conditions of Purchase

Effective Date: 07/01/2025

I. Introduction

Tijuana Shuttles LLC is an Arizona-based interstate passenger transportation company and licensed passenger motor carrier (herein referred to as "the Carrier"), headquartered at 8301 N 103RD AVE LOT 156, PEORIA, AZ 85345. These Terms and Conditions of Purchase ("Terms") apply to all purchases made through the Carrier and govern your travel and ticket transactions. By purchasing a ticket through the Carrier, you agree to be bound by these Terms. Your contract consists of (i) your ticket and (ii) these Terms. The Carrier is committed to providing nondiscriminatory access to transportation and will not deny service based on race, color, national origin, religion, sex, or ancestry.

II. Ticket Purchase and Usage

2.1 Booking and Confirmation

Upon purchasing a ticket, you will receive a confirmation via email, SMS text message, and/or printed format. It is your responsibility to verify the accuracy of this information.

2.2 Ticket Validity

Tickets are valid only for the specified date, time, origin, and destination. They are non-transferable unless explicitly stated otherwise.

2.3 Ticket Types

The Carrier offers two categories of tickets:

A. Standard Ticket (Default)

  • Non-refundable and non-transferable
  • Subject to cancellation penalties based on proximity to departure
  • Rebooking permitted up to 60 minutes before departure with a $5 fee

B. Flexible Ticket

  • Available for an additional fee at the time of booking
  • One free reschedule (up to 15 minutes before departure)
  • One free cancellation up to 2 hours before departure, with a full-value voucher refund
  • After one modification, Standard Ticket rules apply unless a new Flex Upgrade is purchased

2.4 Service Fees and Payments

A 3% service fee applies to all credit card transactions and online purchases. Payment methods include major credit cards, Google/Apple Pay, voucher credit, frequent traveler points and cash at sales offices.

III. Changes and Cancellations

3.1 Standard Ticket Cancellation Policy

Must be requested at least 60 minutes before departure. No refunds issued in cash or to credit/debit cards.

Cancellation penalties:

  • ≥14 days before: 0% penalty (100% voucher)
  • 3–13.99 days: 10% penalty (90% voucher)
  • 1–2.99 days: 25% penalty (75% voucher)
  • <1 day: 50% penalty (50% voucher)

3.2 Flexible Ticket Cancellation Policy

  • One-time cancellation allowed up to 2 hours before departure
  • A full 100% refund is issued as a voucher, cash, or credit/debit, with no penalty
  • Further cancellations follow Standard Ticket terms unless an additional Flex Upgrade is purchased

IV. Involuntary Cancellations

The Carrier and its partners reserve the right to cancel trips due to operational needs, weather, or other force majeure events. In such cases, passengers may choose between a rescheduled trip at no cost or a refund voucher.

V. Accessibility and Special Considerations

5.1 Accessibility

The Carrier currently operates a fleet of vehicles that are not equipped to accommodate powered or electric wheelchairs. Our vehicles lack the necessary ramps, lifts, or sufficient compartment space to safely load or transport such mobility devices.

Passengers who rely on electric wheelchairs or who require assisted boarding and disembarking should contact us in advance as we may be able to refer them to a more suitable carrier.

5.2 Service Animals

While we fully permit transportation of service animals, we recommend travelers contact us at info@tijuanashuttles.com in advance to allow time for verification and proper arrangements.

5.3 Passenger Conduct

The Carrier may refuse transport for safety, health, or behavioral concerns. This includes but is not limited to:

  • Failure to provide valid identification
  • Disorderly, abusive, violent or illegal conduct
  • Intoxication or influence of drugs
  • Smoking or vaping on board
  • Bringing prohibited items (alcohol, drugs, weapons)

VI. Travel and Operational Terms

  • Check-in required 1 hour before departure at terminals or 30 minutes before pickup locations
  • Baggage allowance is 80 lbs. Extra weight is charged at $1/lb
  • Schedules and travel times are subject to change without notice
  • Tickets are valid for 90 days from purchase
  • No alcohol or smoking allowed onboard or in terminal facilities
  • A 3% recovery fee applies to fares (per NV Sec. 51 of AB175)

VII. Legal Provisions

Tijuana Shuttles LLC is an Arizona-based interstate passenger transportation company. These Terms are governed by U.S. federal law and applicable state laws including Arizona and Nevada. All legal actions must be initiated within one year of the denied claim. The Carrier may act solely as a broker unless otherwise specified.

VIII. Contact Information

Tijuana Shuttles LLC — Arizona-Based Interstate Passenger Transportation

Principal Office: 8301 N 103RD AVE LOT 156, PEORIA, AZ 85345

Terminal information: Our terminals

Phone: (520) 777-8791

Our Terminals:

  • Phoenix / Peoria, AZ: 8301 N 103RD AVE LOT 156, PEORIA, AZ 85345
  • Las Vegas: [Terminal information coming soon]
  • San Ysidro: [Terminal information coming soon]

For check-in, baggage, and onboard rules, please refer to ourTravel and Operational Terms.